FAQ

How do I contact you for assistance?

Please email support@arcaloot.com or use the "Contact" button at the bottom right side of the page.

What are the specifications of the mousepad?

Metric - 40cm x 90 cm x 4mm | Imperial - 15.74" x 35.43" x 4mm

Why did you choose 4mm thickness?

With our mousepads you don't have to substitute style for precision. We created a 4mm pad for comfortable use, but also effective mouse control. Featuring a semi-low friction finish for fast yet precise movements whilst still providing premium comfort.

Do you have an affiliate program?

Yes! We will be working with content creators to have their own code and earn a portion of each sale when used. If you are interested, please email business@arcaloot.com with your content channel and why you would love to join.

Do you have social media?

Yes! You can follow us on the below:

- X (Twitter)
- Instagram
- Facebook
- Tiktok

Do you offer a discount on bulk purchases?

Yes! If you are ordering 5 mousepads or more, please email business@arcaloot.com so we can organise a price for you.

How do I clean my mousepad?

To properly care for your mousepad you will need a non-abrasive cloth and some liquid dish soap. You can also use a soft bristle brush. Dampen cloth/brush, add a dab of liquid dish soap and using gentle pressure clean down your mousepad. Once clean, rinse away any soap suds using cold water and pat down with a towel to dry.

Do you ship internationally?

Yes! We are currently able to ship USA, UK, AUS and New Zealand. We intend to expand to Canada, Europe and more when we can.

Do you use AI Art?

No. We are proud to say that all our artwork for mousepads and marketing has been created without AI. 95% of what you see on the ArcaLoot webpage and all our products has been created by Jenny.

What does ArcaLoot mean?

Our name derives from "Arca" (meaning "chest" in Latin) and "Loot," reminiscent of valuable treasures found in games!